Shipping Policy

COVID-19 UPDATE: We continue to process and ship orders but delivery delays are to be expected. Read more on the Australia Post website.

International Orders

We now ship to Australia and New Zealand.

International orders are subject to the receiving country’s import fees, duty, taxes and/or brokerage fees. These funds are not paid to Retro Game Store Australia nor are they set by Retro Game Store Australia rather they are paid to and set by your home country’s government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.

All prices are displayed in Australian dollars.

Restrictions

We only ship to the shipping address provided at the time of order. Please ensure this address is correct before completing the purchase. If you need to change your shipping address please contact support@retrogamestore.com.au as soon as possible and request the order to be cancelled.

Please double check your postal address before completing your order. If your shipping address is unable to verified or is incomplete, we will contact you via e-mail to confirm your address. If no valid address is supplied within 5 business days your order will be automatically canceled and your payment will be refunded.

Turn Around

All orders are posted within 1-2 business days. Orders will not be sent on weekends or public holidays.
Australia – 3-5 business days via Standard Post, 1-2 business days via Express Post
New Zealand – 8-15 business days via Standard Post, 6-12 business days via Express Post
This estimate does not include our 1-2 business day handling time.

Carriers

We currently post with Australia Post exclusively.

Shipping Rates

The rate charged for shipping is dependent on the size and weight of your order. Before the final checkout page you will be shown what the cost of shipping will be and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Miscellaneous

Retro Game Store reserves the right to modify this Shipping Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Shipping Policy on the Retro Game Store website.

Please ensure your shipping address is correct before completing your order. Retro Game Store is not responsible for any losses caused due to incomplete, invalid or incorrect postal addresses supplied by customers.